Complete FAQ listing
A complete listing of all our current Frequently Asked Questions
All categories / Accessibility
Queries about facilities and services for students with disabilities or specific learning needs
- Are there any tips for participating in Zoom meetings?
- Are there any tips for hosting an accessible Zoom Meeting?
- What accessibility features does Windows 10 have?
- What text to speech software available?
- Which software can I use for mind mapping / brainstorming?
- Can I add onscreen subtitles to any online video?
- How can I enlarge what I see on my computer screen on Windows?
- What accessibility features exist on Apple Mac Devices?
- What assistive software is available on campus for users with disabilities or learning needs?
- Does Office 365 have accessibility features?
- Have you any information on Dyslexia?
- How can I capture my lectures?
- Is there a list of keyboard short cuts for use with Microsoft Office?
- How can I increase the font size in my browser if I am having trouble reading the text on a web page?
All categories / Computer accounts
Registering for username / email address, additional accounts, eligibility, external charges
- Why does my computer lock if I'm away from my desk for a few minutes?
- How can I change my PC password?
- Okta FAQ
- I'm using a MySQL database as part of my course. How can I reset the password?
- What is a login profile on Windows PCs?
- I've just changed my ITS password but now I can't log in online. What's happening and what can be done?
- What characters can I use in my password?
- I have forgotten, or don't know my username and/or password. What should I do?
- Why have I lost some of my windows settings since changing my password?
- How do I change the password for a role-based account?
- Why am I unable to login to IT Services computers?
- When I tried to use a PC I was told my registration has expired. What can I do?
- How can I connect to the staff group G: drive on my PC?
- I have just registered, but the system shows my university email address as the same as my personal email address. Why is this?
- What computing facilities can I access from my bedroom on campus if I bring my own laptop / computer with me?
- What are IT Services charges?
- My name is spelt incorrectly in the central staff/student database - how can I have it corrected?
- What happens if I forgot to logout? Is there a timeout?
- Is it possible to log someone else out of a PC?
- I have received an email asking me for my username and password. What should I do?
- I cannot log in to the IT Services PCs, Macs, ßÏßÏÊÓƵ Direct... Why?
- What is the difference between a Role-based Account and a Mailing List?
- I am a member of staff leaving the University. When will my IT Services account close?
- Why do I get a keychain warning when I log on to one of the IT Services Macs?
- How can I access the Library electronic resources?
- Why can't I access the Web of Knowledge from my home computer?
- If I intermit or temporarily withdraw, can I still use my computing account and email?
- If I become a continuation student, can I still use my computing account and email?
- How can I find my BSMS course handbook / course material, information about BSMS?
- During my year abroad, will my computing account be kept open?
- Does the University offer free Internet access and an email address to students?
- Is my BSMS username for using the computers on the ßÏßÏÊÓƵ campus the same as the username I use on the Brighton campus?
- Can visitors to the University use computing facilities or connect to the campus wifi network?
- Can I keep my ßÏßÏÊÓƵ email address and IT account when I leave the university?
- When I retire can I keep my computing account / username / email address or access the Internet from IT Services PCs?
- You have emailed me to say that my computer account will close as I am no longer a student at Sussex. I am however carrying out a project with my old department. How can I keep my computer account?
- How can I get an additional computing account that can be used by more than one person for dealing with departmental email?
- How do I find my candidate number, which I need to put on my submission?
- I'm visiting from another University - can I connect to the internet or use your computing facilities?
- I appear to have two IT Services accounts which is confusing. How can I close one?
- I am a student completing my studies. When will my IT Services account close?
- I am a member of staff in IDS, should I get a IT Services computing account?
- I am a BSMS student living on the ßÏßÏÊÓƵ campus, what computing facilities can I access from my bedroom if I bring my own laptop / computer with me?
- How long does it take for IT Services to set up a computing account for me?
- How do I get a computing account / email address / access to the Internet? Do I have to register with IT Services?
- Can I get a second computing account?
All categories / Computer accounts / Compliance / misuse
Topics concerning activity that contravenes the University Regulations for use of computers
- Can I use the ITS username and password that belongs to my friend?
- The Internet is being used to bully me. What should I do?
- I have received an email asking me for my username and password. What should I do?
All categories / Email and calendaring
Questions about using email and calendaring clients as well connecting from home or mobile devices.
- I have just registered, but the system shows my university email address as the same as my personal email address. Why is this?
- How can I view the "full headers" of an email?
- What are 'headers' in email messages?
- What is sender verification?
- How do you set up access to a shared account with Outlook?
- I've received an email from 'Microsoft Outlook' telling me that my "mailbox is almost full". Is this genuine?
- Why are different SMTP ports used at ßÏßÏÊÓƵ for sending email?
- I am a student completing my studies. When will my IT Services account close?
- What is the difference between a Role-based Account and a Mailing List?
- I have received an email asking me for my username and password. What should I do?
- How can I check my ßÏßÏÊÓƵ email and calendar on my phone or tablet? Use the Outlook mobile app.
- Mimecast is holding an email from me - how do I release it?
- How can I send and receive encrypted attachments?
- Setting up and cancelling auto-replies for email
- Can I set up a self subscription page for my Distribution List?
- Why do I have to use a passcode and give permission for the University to wipe my mobile phone when setting it up to use the staff/researcher (Exchange) email system?
- Why do I receive an error when attempting to use the "Send E-mail" feature in Word?
- Installing digital certificates for secure email (for Windows PCs and Outlook)
- Delegation of Email Management
- How can I check who has access to or change the access in my Outlook Room Calendar?
- How can I book a room in Outlook?
- Can I create a Contact group in office 365?
- Why do emails get held by DMARC security policies?
- Why can't I use a role-based account?
All categories / Email and calendaring / Addresses
Questions about ßÏßÏÊÓƵ email addresses.
- What is meant by my "official" ßÏßÏÊÓƵ email address?
- Can I have my ßÏßÏÊÓƵ email address changed?
- Can someone from outside ßÏßÏÊÓƵ send mail to me, just using my username?
- How do I find out the email address of someone at ßÏßÏÊÓƵ?
- I am a BSMS student. How do I read my email?
- What is my ßÏßÏÊÓƵ email address?
- Why is my email address A.N.Other@sussex.ac.uk and not (for example) Ann.Other@sussex.ac.uk?
- I have just registered, but the system shows my university email address as the same as my personal email address. Why is this?
- How do I export address book information from my current email program?
- Why am I am getting error messages when trying to send an email to a list of student email addresses generated from the central database?
- How to capture addresses into your Contacts with Outlook Web App (OWA)
All categories / Email and calendaring / Forwarding, autoreplies and filtering
Automatically sending mail to another address, replying to messages when away from ßÏßÏÊÓƵ, processing incoming mail
- Setting up and cancelling auto-replies for email
- Setting up and cancelling AUTO-REPLIES for email (undergraduates and taught postgraduates only)
- Setting up and cancelling forwarding of email
- Can I auto-forward email to another account and keep a copy in my ßÏßÏÊÓƵ mailbox?
- How can I view the "full headers" of an email?
- How can I filter email into different folders using Outlook Web App (OWA)?
All categories / Email and calendaring / Remote and mobile access
Accessing email from home, campus bedrooms, ISP accounts, abroad and from mobile devices
- Why isn't ßÏßÏÊÓƵMobile showing my information?
- How can I check my ßÏßÏÊÓƵ mail from home?
- How can I read my ßÏßÏÊÓƵ email from a remote, off-campus location?
- How do I get my ßÏßÏÊÓƵ email on an Android device?
- Can I read my university email using an iPhone?
- Why do I have to use a passcode and give permission for the University to wipe my mobile phone when setting it up to use the staff/researcher (Exchange) email system?
- Why can't I download files using the ßÏßÏÊÓƵ Mobile Android app?
All categories / Email and calendaring / Spam, email abuse
Misuse of email, unwanted email, other abuse
- I have received a reply to a message sent from my address, but I am certain I never sent that message.
- What is IT Services doing to reduce the amount of unwanted, unsolicited, 'spam' email?
- What should I do about unsolicited, unwanted, spam or junk email?
- Is there any policy on internal junk email and spamming?
- I keep receiving unsolicited email. From where did they get my address? What can I do to stop them?
- What is spoofing?
- Why has someone who emailed me at ßÏßÏÊÓƵ had their message returned to them even though my address was correct?
- I've received an email from 'Microsoft Outlook' telling me that my "mailbox is almost full". Is this genuine?
- I have received an email asking me for my username and password. What should I do?
- Mimecast is holding an email from me - how do I release it?
- Why do emails get held by DMARC security policies?
All categories / Email and calendaring / Other email applications
Email programs other than the standard recommended clients
All categories / Email and calendaring / Other email applications / Mail and Calendar on a Mac
Using Mail and Calendar applications on a Mac with the ßÏßÏÊÓƵ system.
All categories / Email and calendaring / Outlook
Using Outlook with the ßÏßÏÊÓƵ mail system
- How can I change the look of a message in my Inbox or other folder in Outlook?
- How do you set up access to a shared account with Outlook?
- How to check if Outlook is using Cached Exchange Mode
- How can I stop email alerts showing for all my the email accounts used in my Outlook profile.
- How do I login into student email, using OWA?
- I've received an email from 'Microsoft Outlook' telling me that my "mailbox is almost full". Is this genuine?
- Repairing corrupted Outlook archive (.pst) files
- Setting up Outlook mail folders for sharing with others
- Installing digital certificates for secure email (for Windows PCs and Outlook)
- Outlook's Search function has stopped working.
- Can I use Outlook to book a Zoom meeting with Host and Organiser different people?
- How do I delegate access for someone to be able to manage my email and calendar on my behalf?
- How to create reusable text entries ("Quick Parts/Auto Text") in Outlook
- How can I stop previewed messages being marked as read in Outlook?
- Why should I use Outlook rather than simply OWA?
- Why am I am getting error messages when trying to send an email to a list of student email addresses generated from the central database?
- How can I connect to Exchange (the staff/researcher email and calendaring system) with Outlook?
- What do Synchronization Log error messages mean in Outlook?
- How can I create a new email profile?
- How do I disable the Advanced Security feature in Microsoft Outlook?
- Outlook cannot connect to Exchange
- Delegation of Email Management
- How can I book a room in Outlook?
- How to repair your Outlook profile, for example if you're unable to send email
- Where to configure pronouns
All categories / Email and calendaring / Outlook / Calendaring
- How can I customise my Outlook calendar?
- How do I delegate access for someone to be able to manage my email and calendar on my behalf?
- How can I copy a meeting in Outlook?
- How do I view a calendar in Outlook that has been shared with me?
- How to allow others to view or edit your Outlook calendar
- How do I use my calendar on the new student email,Offce 365 Outlook?
- How do I organise my calendars into groups when using Outlook?
- Is there a way to include University dates in my Outlook calendar?
- How to schedule a meeting with Outlook
- How do I set up a delegate to manage my calendar?
- I have delegated the management of my Outlook calendar to my colleague but I still receive all the meeting-related messages. How can I stop this happening?
- How do I set auto accept for the locations for which I am the delegate?
- In Outlook,the 'To-Do' bar is not showing in Mail or Calendar view.
- How do I organise my calendars into groups when using Outlook Web App?
- Delegation of Email Management
- How do I check people's availability when planning a meeting in Outlook or OWA?
- How can I check who has access to or change the access in my Outlook Room Calendar?
All categories / Email and calendaring / Outlook / Contacts
Contact lists in Outlook
- How to delete items from your Contacts folders (address books)
- How to export Contacts from Outlook.
- How to share an Outlook contact group
- In Outlook, how can I forward a message to a contact group (distribution list) in my Contacts?
- How to create, use and share contact groups in Outlook or OWA
- How to share an Outlook Contact folder
All categories / Email and calendaring / Outlook / Folders
Use of mail folders in Outlook
- Repairing corrupted Outlook archive (.pst) files
- Setting up Outlook mail folders for sharing with others
- How to use Outlook Data Files to make offline copies of mail folders
- Outlook's Search function has stopped working.
- How can I allow someone else to access one or more of my mail folders on Exchange, using Outlook?
- In Outlook can I change where the sent copy of my outgoing email is saved ?
- How do I turn favourites on and off
All categories / Email and calendaring / Outlook / Installation
Installing and setting up Outlook
- How to check if Outlook is using Cached Exchange Mode
- Repairing corrupted Outlook archive (.pst) files
All categories / Email and calendaring / Outlook / Logging in
Logging in and authenticating to Outlook
All categories / Email and calendaring / Outlook / Options
- How can I stop email alerts showing for all my the email accounts used in my Outlook profile.
- How to check if Outlook is using Cached Exchange Mode
- How to create reusable text entries ("Quick Parts/Auto Text") in Outlook
- Using the 'Speak Selected Text' function in Outlook
- Outlook's Search function has stopped working.
- What do Synchronization Log error messages mean in Outlook?
- How do I turn favourites on and off
- How to read or send emails in plain text in Outlook
- Delegation of Email Management
All categories / Email and calendaring / Outlook / Sending messages
- Using Outlook, I'm getting delivery errors saying that what I believe to be a valid email address is incorrect.
- How to create reusable text entries ("Quick Parts/Auto Text") in Outlook
- Installing digital certificates for secure email (for Windows PCs and Outlook)
- Email from Outlook is being delayed by getting stuck in the 'Outbox'.
- Can I resend a message using Outlook?
- In Outlook can I change where the sent copy of my outgoing email is saved ?
- How can I send an email to a comma-separated list in Outlook?
- Why am I am getting error messages when trying to send an email to a list of student email addresses generated from the central database?
- How to read or send emails in plain text in Outlook
- How to repair your Outlook profile, for example if you're unable to send email
- Where to configure pronouns
- What are my email quotas and message limits?
All categories / Email and calendaring / Webmail for students
Use of Webmail facility (Roundcube)
- Can I view my Study Timetable in my Office 365 Calendar?
- Why am I am getting error messages when trying to send an email to a list of student email addresses generated from the central database?
All categories / Email and calendaring / Webmail for staff and researchers (OWA)
Use of Outlook Web App webmail facility for staff and researchers
- Setting up and cancelling auto-replies for email
- How can I filter email into different folders using Outlook Web App (OWA)?
- How can I restore emails deleted in the last 30 days in OWA?
- How do I print a mail message using OWA?
- Why should I use Outlook rather than simply OWA?
- How do I organise my calendars into groups when using Outlook Web App?
- Setting up and cancelling forwarding of email
- How to capture addresses into your Contacts with Outlook Web App (OWA)
- How do I check people's availability when planning a meeting in Outlook or OWA?
All categories / Internet
Various aspects of using the World Wide Web such as searching techniques, bookmarking, creating HTML pages, using browsers and plugins
- Can past exam papers be viewed on the Web, from home?
- What is my IP address or MAC address and how do I find it?
- What is a Firewall?
- What is Shibboleth?
- Chrome will not load Java or Silverlight.
- What is Study Direct
- What is ßÏßÏÊÓƵ Direct?
- What are the orange icons that appear on some web pages?
- How can I get access to a Google doc someone has shared with me?
- How can I find a file I saved from the web using Firefox?
- Can I access the electronic journals from my home, off campus?
- I am staying in a student bedroom and have brought my laptop, can I access the internet?
- I keep getting a message asking if I would like to update Firefox or Firefox Add-ons. How can I stop this happening?
- I keep getting a message asking whether I would like Firefox to be my default browser. How do I stop this happening?
- I am using Internet Explorer 9 (Windows 7) - how do I change the search provider from Bing to Google?
- What is my internet bandwidth when connected on the campus?
- How can I connect a Raspberry Pi to the wi-fi at ßÏßÏÊÓƵ?
- What should I do if I see a Web page Blocked message when browsing the internet on the ßÏßÏÊÓƵ network?
All categories / Internet / Browsing
General information about accessing sites on the WWW using a (non-specific) web browser
- How can I increase the font size in my browser if I am having trouble reading the text on a web page?
- How can I make a backup copy of my Internet Explorer bookmarks?
- There is a very long page on the Web and I only need a small section of it. In Internet Explorer is it possible to print only a part of the page?
- When attempting to print a web page from my web browser, text on the right hand side of the page is missing. How can I print the whole web page?
- How can I access the Web of Knowledge and other electronic resources?
- Chrome will not load Java or Silverlight.
- I have found a link to an Acrobat PDF document I want to read but my computer hangs when I click on the link. What should I do?
- Why can't I access the Web of Knowledge from my home computer?
- Is it possible to extract some information from a journal article that is available as a PDF and has been opened in Acrobat Reader?
- Mimecast is blocking a link I am trying to access online, can I unblock it?
- How can I set up Google Scholar to find resources in ßÏßÏÊÓƵ Library?
- What are the orange icons that appear on some web pages?
- How can I find a file I saved from the web using Firefox?
- How can I use Google to search for something on the ßÏßÏÊÓƵ website?
- Can I use Google Chrome on a ßÏßÏÊÓƵ PC?
- My iPhone / iPad device has stopped connecting to eduroam
- How do I transfer an e-book to my iPad?
- Dell Optiplex 7010 running Windows 10 freezes when when exiting full screen video view, such as YouTube videos, in Chrome
- What should I do if I see a Web page Blocked message when browsing the internet on the ßÏßÏÊÓƵ network?
- Why is Ecosia the default search engine in Microsoft Edge?
All categories / Internet / Creating web pages
Personal web pages, design of web pages
- How can I get a personal home page on the world wide web?
- I am responsible for our unit's web pages. How can I enable a colleague to make changes to the pages that might be required when I am away?
- What advice can you give me on website design?
- Why am I getting an Access Restricted error message when I try to view the personal web page I created on the ßÏßÏÊÓƵ server?
- How and where do I upload information for my ßÏßÏÊÓƵ webpage?
All categories / IT Services at ßÏßÏÊÓƵ
Details of ßÏßÏÊÓƵ-specific aspects of the services available
- Can past exam papers be viewed on the Web, from home?
- Okta FAQ
- Which microphone frequencies are used on campus?
- How can I search the University of Brighton Library Catalogue?
- How can I get help with using Web of Knowledge or the other online resources in the ßÏßÏÊÓƵ Electronic Library?
- How is IT Services addressing the need to save energy?
- What is Lexis Library?
- I keep being asked to log in to Adobe applications on my ßÏßÏÊÓƵ computer, how do I resolve this?
- How can I access the Gartner Research Reports?
- How do I subscribe to the ITS Texting Service?
- What is the ITS texting Service?
- My screen display is upside down (on a PC). How do I correct this?
- I am staying in a student bedroom and have brought my laptop, can I access the internet?
- I am a member of staff. How do I have my workstation upgraded to a newer model? Who do I contact to request a workstation upgrade?
- I am a researcher. How do I get a computer workstation bought from my research grant?
- How can I find out when computer rooms are booked for teaching?
- How do I log my attendance using the ßÏßÏÊÓƵ Mobile app?
- How can I find my workstation's name?
- How long are Zoom recordings stored for?
- Can I log in to the Chrome browser?
- How do I set a default printer on a Windows 10 staff PC?
- How can I ensure my Canvas e-submissions go smoothly?
- Which chat and collaboration platforms should we be using for University business?
- What are the App Support Development team working on
- How do I log in to CareerHub?
- Multi-factor Authentication FAQ
- How to view saved passwords in your browser.
- How do I fix Global Protect VPN?
- Unable to open CMS documents fix
- Troubleshooting Panopto in Teaching Spaces
- Access your Microsoft Office Apps through OneDrive
All categories / IT Services at ßÏßÏÊÓƵ / Administration
Topics such as registration, reporting faults, and booking cluster rooms
- How can I use the video projector installed in one of IT Services's bookable cluster rooms for teaching?
- I have just registered, but the system shows my university email address as the same as my personal email address. Why is this?
- How do I book a computer room with PCs for a class or conference?
- What are the keycodes / door access codes for the 24 hr PC rooms in Shawcross, the Pevensey building and the John Maynard Smith building?
- What is the door access code / keycode number for accessing the 24 hr computer room in the John Maynard Smith (Biols) building, near the Medical School, on the ßÏßÏÊÓƵ campus?
- Where can I find a free PC on campus?
- Why can't I use one of the free PCs in a room which is booked for a class? There are only a few students being taught in the room, and there are many PCs not being used.
- How do I report a fault to IT Services?
- My work was submitted late because of a problem with a computer, printer or the network. What can I do about this?
- Students who submitted late work claim mitigating evidence due to campus wide computer crashes. Can I verify if there were problems?
- What does BSMS mean?
- Where can I go to see someone to speak to, for help and support related to computing problems on IT Services PCs
- Okta FAQ
- Are there any spreadsheets to help record staff holiday and/or sickness?
- I am a member of staff and I need to print. Can I have my own local printer?
- What computing facilities are available to delegates attending conferences and events at ßÏßÏÊÓƵ?
- I am a student living on campus and am about to purchase a new computer. Can I give IT Services as the delivery address?
- I am a student completing my studies. When will my IT Services account close?
- I am a member of staff. How do I have my workstation upgraded to a newer model? Who do I contact to request a workstation upgrade?
- I am a researcher. How do I get a computer workstation bought from my research grant?
- How do I take a register using the ßÏßÏÊÓƵ Mobile app?
All categories / IT Services at ßÏßÏÊÓƵ / Training
Details of IT training available and how to book places
- Can I use IT Services PCs to learn a foreign language?
- How can I get more information about ITS Training Courses?
- I am a student (undergraduate and postgraduate) at ßÏßÏÊÓƵ, can I attend an IT Services training course?
- How do I cancel an IT Services Training course?
- When teaching using PowerPoint, is it possible to also display another application window?
All categories / IT Services at ßÏßÏÊÓƵ / Using Equipment in General Teaching Space
Audio-visual equipment available in General Teaching Space
- Which microphone frequencies are used on campus?
- How do I use the infra-red hearing assistance system in Jubilee seminar rooms?
- What is a document camera / visualizer (aka Ladibug)?
- When teaching using PowerPoint, is it possible to also display another application window?
- Campus Dell PCs running Windows 10 freeze or lockup when either a) trying to run full screen slideshows in PowerPoint or b) when running full screen videos using the Chrome browser.
- How do I subscribe to the ITS Texting Service?
- How can I capture my lectures?
- Which file storage options are supported by IT Services? Which are GDPR compliant?
- How can I record and webcast my teaching session using the equipment in the teaching rooms.
- Does the university have a television license?
- Access your Microsoft Office Apps through OneDrive
All categories / IT Services at ßÏßÏÊÓƵ / Using Equipment in General Teaching Space / Data Projection
- Can I use my own laptop with the installed data projectors in seminar and lecture theatres ?
- In what order should I connect my laptop to an installed dataprojector?
- The picture appears on my laptop screen, but not on the projector screen. Why?
- On what media should I bring my presentation to use with the theatre/seminar room PCs?
- The PC image appears on the computer monitor, but not on the projection screen. What is wrong?
- How do I purchase a dataprojector and/or other AV equipment or system (excluding PCs) for my Department/School?
All categories / IT Services at ßÏßÏÊÓƵ / Using Equipment in General Teaching Space / Video and DVD Projection
- My DVD won't play through the projector - Why?
- My DVD is playing in a teaching room, but there is no sound. Why?
- My DVD is not UK Region 2 (i.e. American, Australian, etc.), will it play in a teaching room?
All categories / IT Services at ßÏßÏÊÓƵ / Using Equipment in General Teaching Space / VHS/DVD Playback
All categories / IT Services at ßÏßÏÊÓƵ / Using Equipment in General Teaching Space / PCs and Network Access
- Can I get internet access from the PCs installed in teaching rooms?
- Can I access my Documents folder (N Drive) from the PCs installed in teaching rooms?
- How can I get wifi internet access for my own laptop in teaching rooms?
- When I try to log in to a teaching room PC I get an error message saying that the 'tree or server cannot be found'. Why?
- The GTS computer seems very slow when logging in just after I have turned it on. Why?
- Campus Dell PCs running Windows 10 freeze or lockup when either a) trying to run full screen slideshows in PowerPoint or b) when running full screen videos using the Chrome browser.
- Dell Optiplex 7010 running Windows 10 freezes when when exiting full screen video view, such as YouTube videos, in Chrome
- Windows 10 only lets me select a non-English language once. How do I select this language the next time I log in?
All categories / IT Services at ßÏßÏÊÓƵ / Using Equipment in General Teaching Space / Lecture Capture
All categories / IT Services at ßÏßÏÊÓƵ / Request Tracker (RT)
Information for users of the Request Tracker (RT) system
All categories / IT Services at ßÏßÏÊÓƵ / Computer cluster rooms
Information about the generally available computer rooms around campus
- What assistive software is available on campus for users with disabilities or learning needs?
- Campus Dell PCs running Windows 10 freeze or lockup when either a) trying to run full screen slideshows in PowerPoint or b) when running full screen videos using the Chrome browser.
- How can I enlarge what I see on my computer screen on Windows?
- How can I find out when computer rooms are booked for teaching?
- Can I use a USB memory stick on IT Services Cluster PCs?
- What printers are available in the clusters?
- How do I book a computer room with PCs for a class or conference?
- What is the door access code / keycode number for accessing the 24 hr computer room in the John Maynard Smith (Biols) building, near the Medical School, on the ßÏßÏÊÓƵ campus?
- Why can't I use one of the free PCs in a room which is booked for a class? There are only a few students being taught in the room, and there are many PCs not being used.
- What are the keycodes / door access codes for the 24 hr PC rooms in Shawcross, the Pevensey building and the John Maynard Smith building?
- Windows 10 only lets me select a non-English language once. How do I select this language the next time I log in?
- How do I resolve Adobe Licensing errors on Windows computers?
- My colours have changed to High Contrast in Windows 10 - how do I reset them?
- How can I access my Mediafiles folder from a Windows computer on campus, and how can I create add this shortcut to my Windows desktop?
- Visual Studio 2017 License Error/License Expired Issue
- Why is Ecosia the default search engine in Microsoft Edge?
- I've been asked to log in when I launched an Adobe application. What should I do?
- What apps are available in the Microsoft Store at ßÏßÏÊÓƵ?
- I keep being asked to log in to Adobe applications on my ßÏßÏÊÓƵ computer, how do I resolve this?
- How do I create a Django project?
- How to activate Maxon Cinema 4D on the University computer?
All categories / IT Services at ßÏßÏÊÓƵ / Conferences
IT Services information for delegates attending conferences held at ßÏßÏÊÓƵ
- How do I use the infra-red hearing assistance system in Jubilee seminar rooms?
- Can I use Adobe Connect at ßÏßÏÊÓƵ?
- I am staying in a student bedroom and have brought my laptop, can I access the internet?
- What computing facilities are available to delegates attending conferences and events at ßÏßÏÊÓƵ?
- How do I book a computer room with PCs for a class or conference?
- I'm visiting from another University - can I connect to the internet or use your computing facilities?
- Can visitors to the University use computing facilities or connect to the campus wifi network?
- I am a conference delegate. Can I connect to the internet using my own laptop?
- How do I stop Microsoft Teams from Auto Starting when I login to a Windows PC
All categories / Personally owned computers and equipment
Advice and guidance regarding your own equipment, including details of how to connect it to ßÏßÏÊÓƵ networks
- Can I connect my own laptop or PC to the Internet via the campus network?
- Can I use ßÏßÏÊÓƵ services on my mobile phone?
- Why doesn't the University sell computers when the time comes to replace them?
- Can you advise me on buying my own computer?
- My own PC keeps crashing all the time. Who can help?
- The time on my Windows PC is wrong. How can I correct it?
- Why can't I access the Web of Knowledge from my home computer?
- Are imported Macintosh computers compatible with ßÏßÏÊÓƵ facilities?
- I don't have MS Word on my own PC and someone's sent me a Word attachment. What can I do?
- I am a student living on campus and am about to purchase a new computer. Can I give IT Services as the delivery address?
- My iPhone / iPad device has stopped connecting to eduroam
- I am a student, how can I get Microsoft Office to use at home?
- Can I add a new device or put new software on an ITS student PC?
- Why can't I install software on my Mac?
- I am trying to register my laptop to use a wired access, but I only see a blank page, not the registration page.
- I am trying to use the wired access connection, but I cannot get beyond the Registration pages.
- Can I obtain NVivo, qualititative analysis software, to install on my own computer?
- Can I obtain ArcGIS, geographic information system, software to install on my own computer?
- Can I obtain Amos, Structural Equation Modeling software, to install on my own computer?
- I have a Macbook Air or recent Macbook Pro - how can I connect to the wired access connection?
- Can I connect my Kindle to the campus network?
- Can I open iWork Pages files on IT Services iMacs?
- My screen display is upside down (on a PC). How do I correct this?
- How can I find a file I saved from the web using Firefox?
- I am a student, how can I get a copy of Matlab to use at home?
- How can I save a document in PDF format from Microsoft Office on my own PC?
- How can I access my G:drive files from my laptop or home computer?
- How should I encrypt my laptop?
- How much space do I have left in my university Office 365 OneDrive storage?
- How do I purchase a dataprojector and/or other AV equipment or system (excluding PCs) for my Department/School?
- How do I use ßÏßÏÊÓƵMobile on my phone or Ipod touch?
- I have a wireless printer, can I connect it using wi-fi to my computer in my campus bedroom?
- How do I install ßÏßÏÊÓƵMobile on my smart phone?
- Can I connect my Blackberry, or other type of smart phone, to the wireless eduroam network?
- How can I add my ßÏßÏÊÓƵ OneDrive to be a Network Location/folder?
- You receive an error message when starting the SPSS License Authorization Wizard
- Dell Optiplex 7010 running Windows 10 freezes when when exiting full screen video view, such as YouTube videos, in Chrome
- Can Mindview be installed on personally owned computers?
- Does the university have a television license?
- How do I resolve problems accessing Canvas resources with Safari?
- Storing OneNote Notebooks in OneDrive
- How to activate Autodesk Products on Personally Owned Devices and off Campus.
All categories / Personally owned computers and equipment / Wired internet access
Details of the wired network in the residences and student connectivity in general
- Can I share my Macbook's wired access connection with wi-fi devices in my room?
- Can I connect my own laptop or PC to the Internet via the campus network?
- What is my IP address or MAC address and how do I find it?
- Can I connect to the network with my games console or smart TV (e.g. Playstation or Xbox) to play games online?
- Can I use peer-to-peer client software on the wired access connection (e.g. BitTorrent, Kazaa, eDonkey, and Gnutella)?
- How can I get support for my phone line/telephone in my campus bedroom?
- I am a new wired access user - how can I get help with setting up my computer to use the service?
- I have a desktop PC - what help can I get with setting it up to use the wired access connection?
- How do I report a problem with the internet connection in my room?
- Why is the internet connection in my room really slow?
- Where can I buy a CAT5e ethernet cable to use in my campus bedroom to connect to the wired access connection?
- Why does the University provide wired connections in campus bedrooms as well as wireless?
- Why do I have to install a patch before I can use Skype?
- Can I use Skype?
- How can I share my wired access connection with wi-fi devices in my room?
- I am trying to register my laptop to use a wired access, but I only see a blank page, not the registration page.
- I am trying to use the wired access connection, but I cannot get beyond the Registration pages.
- My Mac laptop was connected to the wired network but has now stopped working.
- How can I configure a computer using Linux to connect to the wired access?
- I have a Macbook Air or recent Macbook Pro - how can I connect to the wired access connection?
- What should I do the internet connection in my room has been restricted?
- I am trying to connect to wi-fi / residential network but I keep being asked for Additional Information. What should I do?
- How can I use the wired internet connection if my laptop doesn't have a network socket?
- I have a wireless printer, can I connect it using wi-fi to my computer in my campus bedroom?
- I can't connect to eduroam - what can I do?
All categories / Personally owned computers and equipment / Software
Issues concerning the installation of software on personally owned equipment
- How can I obtain a Personal Copy of EndNote for use on my own or home computer
- The version history of my documents in OneDrive show the wrong Times, and dates are in the US format.
- How do I find out which version of Windows and which service packs I have installed on my Windows PC?
- I am a student, how can I get Microsoft Office to use at home?
- Can I add a new device or put new software on an ITS student PC?
- Can I obtain NVivo, qualititative analysis software, to install on my own computer?
- Can I obtain ArcGIS, geographic information system, software to install on my own computer?
- Can I obtain Amos, Structural Equation Modeling software, to install on my own computer?
- I have installed SPSS on my own MAC and the Authorization code doesn't work, what can I do?
- Can I open iWork Pages files on IT Services iMacs?
- I am having problems installing Nvivo on my PC, what can I do?
- How can I find a file I saved from the web using Firefox?
- I am a student, how can I get a copy of Matlab to use at home?
- Does ITS provide FTP software for a MAC so that I can access my N: drive from home?
- How can I save a document in PDF format from Microsoft Office on my own PC?
- How can I be sure that Word will regularly automatically save the document that I am changing.
- How can I access my G:drive files from my laptop or home computer?
- How much space do I have left in my university Office 365 OneDrive storage?
- How can I get access to my University files from my laptop or home PC using WebDrive?
- How can I get a copy of the SMARTBoard software for my own laptop?
- You receive an error message when starting the SPSS License Authorization Wizard
- Can Mindview be installed on personally owned computers?
- Storing OneNote Notebooks in OneDrive
- Are there any online videos for using Microsoft Teams?
- Teams Calling user FAQ
- How to activate Autodesk Products on Personally Owned Devices and off Campus.
All categories / Personally owned computers and equipment / Wi-fi
Queries about connecting personally-owned computers to the campus network using the wireless network
- What is my IP address or MAC address and how do I find it?
- My iPhone / iPad device has stopped connecting to eduroam
- Why do I have to register every time I want to use the wi-fi?
- Why do I have to install a patch before I can use Skype?
- What should I do if XpressConnect fails to connect with the error 'IP address was not acquired within the allotted time'?
- I am trying to connect to wi-fi / residential network but I keep being asked for Additional Information. What should I do?
- Why won't my Mac re-connect after sleep?
- I have a wireless printer, can I connect it using wi-fi to my computer in my campus bedroom?
- Can I connect my Blackberry, or other type of smart phone, to the wireless eduroam network?
- Can I connect to eduroam using a Chromebook or Chromium OS?
- How do I connect to the Conferences wi-fi network?
- Why is wi-fi only available in some parts of the campus?
- How do I reconnect my iPhone after a new security certificate is applied to eduroam?
- I can't connect to eduroam - what can I do?
- How do I reconnect my iPhone or iPad when the Wi-Fi certificate changes?
All categories / Printing
Details of printing services provided and how to pay for them
- How do I use the Multi-Function devices with my staff SALTO access card?
- What are the charges for printing on IT Services printers?
- What should I do to re-establish printing from my Linux computer (staff only)
- What should I do to re-establish printing from my Mac computer (staff only)
- How do I use the new MFD system?
- How do I install the new MFD print queue onto a Mac computer?
- How do I install the new MFD print queue onto an IT Services Linux computer?
- How do I install the new MFD print queue onto a Windows computer?
- What information should I include if I ask for help with a Multi-Function Device (MFD)?
- When I print to UoS_Secure_Print from Pages or Numbers for Mac, the printouts are blank
- My Windows 10 cluster room PC isn't showing the printer I need
- How do I set a default printer on a Windows 10 staff PC?
- Is there a record of the use I have made of IT Services printers?
- Can I put money on my Printing Account using a debit or credit card?
- I added money using my debit/credit card but this is not showing on my Printing Account Balance?
- I am leaving, can I get a refund of any money on my Printing Account I have not used?
- Is it possible to cut the cost of printing draft copies of my essay?
- What printers are available in the clusters?
- How do I select the correct printer?
- Can I print on both sides of the paper?
- How do I print several pages of a PDF file on a single sheet of paper?
- The document I sent to the printer hasn't appeared, what should I do?
- My work was submitted late because of a problem with a computer, printer or the network. What can I do about this?
- How do I print a message using Outlook?
- Why am I having problems printing a document I am viewing with Acrobat?
- There is a very long page on the Web and I only need a small section of it. In Internet Explorer is it possible to print only a part of the page?
- When attempting to print a web page from my web browser, text on the right hand side of the page is missing. How can I print the whole web page?
- I am a member of staff and I need to print. Can I have my own local printer?
All categories / Software
Advice, guidance and help with using various software packages
- Why do I see a 'validation failed' message when trying to open Software Hub?
- How can I obtain software through IT Services?
- What software do IT Services general purpose PCs, iMacs and Linux have?
- Nvivo crashes when starting the program
- Unable to access Brighton University Citrix Portal
- Can some commands be executed each time Stata is started?
- Chrome will not load Java or Silverlight.
- SPSS or AMOS Authorisation Error
- Where can I get the SPSS manuals from?
- How do I access Adobe Spark
- Account error displayed in Microsoft Office 2013
- How can I use languages such as Chinese, Japanese, Arabic and Korean on a PC at ßÏßÏÊÓƵ?
- Is it possible to install our own software on IT Services PCs?
- Can I install Python packages on a university cluster Windows computer?
- How can I pin a shortcut to the Start menu or Taskbar in Windows?
- What text to speech software available?
- Which software can I use for mind mapping / brainstorming?
- I am a student, how can I get Microsoft Office to use at home?
- Can I install or uninstall additional software on my managed computer?
- Why can't I install software on my Mac?
- What assistive software is available on campus for users with disabilities or learning needs?
- Can I obtain NVivo, qualititative analysis software, to install on my own computer?
- Can I obtain ArcGIS, geographic information system, software to install on my own computer?
- Can I obtain LabVIEW software to install on a university machine?
- How can I enlarge what I see on my computer screen on Windows?
- I am having problems installing Nvivo on my PC, what can I do?
- My screen display is upside down (on a PC). How do I correct this?
- How to install the Psychtoolbox for Matlab on a university computer
- I am a student, how can I get a copy of Matlab to use at home?
- Is there an EndNote Style for use by ßÏßÏÊÓƵ Students?
- Can I use the Zotero bibliographic software on an ITS Cluster PC?
- Does ITS provide FTP software for a MAC so that I can access my N: drive from home?
- In Mindview why are some options missing from the toolbar?
- How much space do I have left in my university Office 365 OneDrive storage?
- How can I access my G:drive files from my laptop or home computer?
- Why can't I find all the applications on the student desktop?
- Can I access Microsoft Azure Dev Tools (previously Imagine)?
- I have an error Error message Add-in template is not valid: N:\WindowsSettings\..\~Zotero.dot, how do I fix this?
- How can I get access to my University files from my laptop or home PC using WebDrive?
- How do I resolve issues with joining a Microsoft Teams External meeting such as with University of Brighton.
- SMART Notebook 'My Gallery' content missing in version 16.
- Can I get training in using NVivo?
- OneDrive is prompting me to "Remove files for all locations?" and I am not expecting this.
- Where are the Teams meeting recordings stored?
- How do I use Turning Point on my PC?
- When typing in Flash Builder a Lag is Observed after each Character is Entered
- What should I do if Adobe Reader crashes, stops responding or if I have other problems opening PDF documents using it?
- What reference software can I use at ßÏßÏÊÓƵ?
- Can I use Zotero with Word?
- How can I resolve the problems I have when running Ansys?
- Webdrive displays a licensing error.
- Why do I see "You don't have access to manage apps" when I open the Adobe Createive Cloud Desktop application?
- I've been having problems when using ZoomText with Firefox. Can anything be done?
- How can I resolve the problems I have when running AVL?
- Can I save my own templates to be seen in Word when I use the New option?
- QuickTime Media Causing Problems in Nvivo on Windows
- How to convert a Media File with VLC
- QuickTime Player availability on University Workstations
- You receive an error message when starting the SPSS License Authorization Wizard
- Missing dll Error when Launching Adobe Creative Cloud App
- How to add the Box tools on an ITS Staff PC?
- What apps can I use with Box?
- What should I do if Android Studio is prompting me to update on a student computer?
- How do I set up a web based survey using Qualtrics?
- Can I use the Bristol Online Survey software?
- How do I use my existing Bristol Online Survey (BOS).
- I have an Adobe VIP Subscription which is about to expire
- Can staff and students download Adobe Creative Cloud on personally owned devices?
- Adobe Acrobat DC on a managed workstation prompts for a username and password on launch
- How do I resolve Adobe Licensing errors on Windows computers?
- Configure WebDrive to connect to your ßÏßÏÊÓƵ OneDrive account
- How to start IPSA
- Visual Studio 2017 License Error/License Expired Issue
- Can Mindview be installed on personally owned computers?
- I receive a "not optimized..." message when running programs on a Mac
- Creating R Markdown and Notebook documents in R Studio on Campus Computers
- I've been asked to log in when I launched an Adobe application. What should I do?
- What apps are available in the Microsoft Store at ßÏßÏÊÓƵ?
- Storing OneNote Notebooks in OneDrive
- I am having problems Knitting to HTML documents in R Studio on University Windows computers
- I receive an error when I try to save an R Studio file
- I am having problems Knitting to PDF documents in R Studio on University Windows computers
- Are there any online videos for using Microsoft Teams?
- How can I transcribe audio recordings?
- How do I activate a license for IntelliJ Ultimate on a campus mac?
- Teams Calling user FAQ
- Why is an app not working from Software Hub?
- How to activate Autodesk Products on Personally Owned Devices and off Campus.
- Acrobat DC is missing the 'Fill & Sign' Option
- How do I create a Django project?
- Unable to open CMS documents fix
- How do I use or roll back the new Adobe Acrobat?
- Padlet FAQ
- Solidworks features missing
- Nvivo displays a License Expired Message
- SPSS fails to activate and displays a 'License not valid' message
All categories / Software / Databases
- What are relationships in Microsoft Access ?
- What is SQL and what's it got to do with Microsoft Access ?
- What is the One to Many (One-to-Many) Relationship in Microsoft Access?
- Can I import (copy) references from Word, Access or Excel into EndNote?
All categories / Software / Endnote
- How can I obtain a Personal Copy of EndNote for use on my own or home computer
- How can I make Word reference my EndNote Online (web) library when I want to insert citations?
- Can I import (copy) references from Word, Access or Excel into EndNote?
- The EndNote tab is not showing in my version of Word, what should I do?
- What happens to my EndNote Online references when I leave the University?
- Is there a mobile version of EndNote?
- When using EndNote to cite a book, how can I add a page number to an individual citation?
- I want to use the same EndNote library on PCs using different versions of EndNote. Can I do this?
- Is there an EndNote Style for use by ßÏßÏÊÓƵ Students?
- How do I transfer references between EndNote on my PC and EndNote Online account/Web?
- Can I copy references from the ßÏßÏÊÓƵ Library catalogue to my EndNote library?
- Are there any manuals or tutorials available for EndNote?
- Can I use EndNote on a Mac?
- How can I sign up for EndNote Online?
- What is EndNote Online?
- What are the EndNote Find Full Text settings for use by ßÏßÏÊÓƵ staff and students?
- Can I share my Endnote Library with others?
- I want to use my Library on two machines, what is the best way to do this?
- Can I use/install the EndNote Online plug-in to Capture/copy a reference to my EndNote Library?
- How can I remove the EndNote codes from a Word document?
- I can't find the style I need in EndNote?
- What software is EndNote compatible with?
- Can I Create a quick text bibliography from my EndNote references?
- My EndNote Online and EndNote library on PC have gone out of synchronisation. What can I do?
- Nvivo displays a License Expired Message
- Access your Microsoft Office Apps through OneDrive
All categories / Software / Excel
- Can I do a spell check in a different language in Excel?
- Can I load an Excel spreadsheet into SPSS?
- How do I copy a chart from Excel into a Word document?
- Can I find and replace text in an Excel spreadsheet?
- How can I make an Excel chart refer to column or row headings?
- How do I freeze/fix column or row headings in Excel?
- How do I increment the data values in a column of data in Excel?
- How do I select separate ranges of data in Excel?
- In an Excel chart, can I have different Y-axis scales (a primary and secondary axis)?
- What do the different mouse pointer shapes mean in Microsoft Excel?
- Can I import (copy) references from Word, Access or Excel into EndNote?
- Excel Analysis ToolPak is missing or appears in a language other than English
- How do I create a 'Supply and Demand' style chart in Excel?
- How can I prevent Excel from converting email addresses and website addresses (URLs) in cells into hyperlinks?
- How can I create an Excel Pivot Table to summarise my data?
- Access your Microsoft Office Apps through OneDrive
All categories / Software / Maple
- Can I get a copy of Maple for my own computer?
- When using Maple on the University PCs, I have a problem with my Maple profile.
All categories / Software / Matlab
- How can I insert Matlab pictures (images) into Word?
- How can I keep some settings every time I start MATLAB?
- How do I manipulate or print a scope plot from Simulink (Matlab)
- Is it possible to run background or batch processes in Matlab for Unix?
- Where can I get online help and support for MATLAB?
- How to install the Psychtoolbox for Matlab on a university computer
- I am a student, how can I get a copy of Matlab to use at home?
- When running Matlab, why do I see 'Warning: Name is nonexistent...' Message?
All categories / Software / Powerpoint
- Can I create PowerPoint handouts in Microsoft Word?
- Why won't my .wmv video play in my PowerPoint presentation?
- When teaching using PowerPoint, is it possible to also display another application window?
- Using PowerPoint can I show my audience my slides whilst I see the slides and notes?
- Campus Dell PCs running Windows 10 freeze or lockup when either a) trying to run full screen slideshows in PowerPoint or b) when running full screen videos using the Chrome browser.
- Access your Microsoft Office Apps through OneDrive
All categories / Software / Programming
All categories / Software / Scanning and images
- What is available on IT Services PCs to produce/edit graphics, video and audio?
- When I scan a picture from a magazine or book, the image appears all blotchy.
- How can I capture an image of what is on the screen of a Windows PC or Apple Mac?
- How do I get a copy of the University logo and typefaces?
- Where can I use a scanner?
All categories / Software / SPSS
- SPSS or AMOS Authorisation Error
- Why can't I see all of the output from SPSS?
- Where can I get the SPSS manuals from?
- How can I export SPSS variables and labels into a new data file?
- Can I obtain Amos, Structural Equation Modeling software, to install on my own computer?
- I have installed SPSS on my own MAC and the Authorization code doesn't work, what can I do?
- Why do I get a message about Unicode when logging in to SPSS?
- You receive an error message when starting the SPSS License Authorization Wizard
- SPSS or Amos displays a license expired message
- SPSS fails to activate and displays a 'License not valid' message
All categories / Software / Microsoft Office
All MS Office applications including Word, Excel and Powerpoint
- Can I access Microsoft 365 services after I graduate?
- Account error displayed in Microsoft Office 2013
- How can I set single line spacing as standard in Word 2016?
- How much space do I have left in my university Office 365 OneDrive storage?
- How can I recover a Word document I was working on when my computer crashed?
- The version history of my documents in OneDrive show the wrong Times, and dates are in the US format.
- How can I install Microsoft Office add-ins?
- How can I open Office 2016 on my Mac? The icon is bouncing but the Office application doesn't open.
- Can I skip the Backstage view when Opening or Saving Word documents in Word 2016?
- Can I use Zotero with Word on an IT Services PC?
- PowerPoint Links to YouTube not working?
- How do I stop Microsoft Teams from Auto Starting when I login to a Windows PC
- Campus Dell PCs running Windows 10 freeze or lockup when either a) trying to run full screen slideshows in PowerPoint or b) when running full screen videos using the Chrome browser.
- What apps are available in the Microsoft Store at ßÏßÏÊÓƵ?
- I cannot change the Japanese language input IME under Windows 10
- How can I transcribe audio recordings?
- Access your Microsoft Office Apps through OneDrive
All categories / Saving and storing information
Details of the options available for storing and transferring your files
- How can I get more file space / disk space?
- How can I connect to my MFM Mediafiles drive?
- How can I make a backup copy of my Internet Explorer bookmarks?
- How do I share files using OneDrive?
- Can I use a USB memory stick on IT Services Cluster PCs?
- How do I find out what physical disk holds my files?
- Can I save a file on the desktop?
- Can I find out the total amount of space used by the files in a folder?
- Can my area of the N drive on the PCs be increased?
- What settings should I use for file transfer when accessing my ßÏßÏÊÓƵ home directory remotely?
- Can I access Microsoft 365 services after I graduate?
- When I try to eject my USB memory stick, I get an error message. How can I eject it successfully?
- Can I use Dropbox on my staff computer?
- Where should I store Dropbox files on my staff PC?
- What is a roaming profile? What causes a roaming profile warning?
- Why can't I see all my files?
- Can I use Dropbox, Onedrive or Google Drive to store my files?
- How can I save a document in PDF format from Microsoft Office on my own PC?
- Which file storage options are supported by IT Services? Which are GDPR compliant?
- How can I connect to my home directory (N: drive) on my staff PC?
- How do I unzip a Zip file using Windows?
- How can I restore earlier versions of data and folders in my MFM mediafiles from a Windows PC on campus?
- How can I restore a file I have accidentally deleted from a shared (group) drive?
- Webdrive displays a licensing error.
- How can I add my ßÏßÏÊÓƵ OneDrive to be a Network Location/folder?
- OneDrive is prompting me to "Remove files for all locations?" and I am not expecting this.
- What should I do if there's a problem with my "media for" drive in MFM?
- Configure WebDrive to connect to your ßÏßÏÊÓƵ OneDrive account
- How do I install Box Drive?
- Storing OneNote Notebooks in OneDrive
- I am having problems Knitting to HTML documents in R Studio on University Windows computers
- I receive an error when I try to save an R Studio file
All categories / Saving and storing information / CD and DVD burning
All categories / Saving and storing information / Box
Box support and use
- How do I add the Box tools to my work Mac?
- Which file storage options are supported by IT Services? Which are GDPR compliant?
- How do I clear cache for OneDrive or Box Drive?
- How do I share files and folders in Box?
- How can I use tags in Box?
- Can I recover a file I deleted accidentally in Box?
- How do I unlock a file in Box?
- How do I use versioning in Box?
- How do I work with Box from within Microsoft Office?
- How do I read and edit files within Box?
- How do I upload my files and folders into Box?
- How to add the Box tools on an ITS Staff PC?
- What apps can I use with Box?
- Can I set an expiration date on links to Box files and folders?
- Can I use Box on my phone, tablet or laptop?
- How do I decide whether to use Box or one of the other ßÏßÏÊÓƵ storage facilities?
- How do I install Box Edit and Box Office on a Mac, tablet or mobile device?
- Are the Box applications already installed on my desktop?
- How can I store more than 100GB on Box?
- How do I create an an upload widget to a Box folder?
- How do I install Box Drive?
All categories / Saving and storing information / File management
Good practice with regard to storing, archiving and managing files
- How can I produce a list of files within a folder in Mac OS X?
- Can I find out the total amount of space used by the files in a folder?
- Why can't I see all my files?
- How can I store and name files so that it is easy to find them again?
- How do I move a file from one location to another?
- Which file storage options are supported by IT Services? Which are GDPR compliant?
- How do I clear cache for OneDrive or Box Drive?
- How can I restore a file I have accidentally deleted from a shared (group) drive?
All categories / Saving and storing information / G: drive
A collection of FAQs relating to the G:drive which can be used to hold information or files common to all members of a particular school.
- How can I connect my work Mac to the N: or G:drive?
- Which file storage options are supported by IT Services? Which are GDPR compliant?
- Is the G:drive backed up?
- Who can use the G:drive?
- How can I access my G:drive files from my laptop or home computer?
- How can I restore a file I have accidentally deleted from a shared (group) drive?
All categories / Wordprocessing
Advice, guidance and help with using Microsoft Word word-processing software
- Why do I receive an error when attempting to use the "Send E-mail" feature in Word?
- How do I copy a chart from Excel into a Word document?
- Can I import (copy) references from Word, Access or Excel into EndNote?
- In Word is it possible to check the spelling of an essay written in a language other than English?
- Is there a Japanese word processor?
- I don't have MS Word on my own PC and someone's sent me a Word attachment. What can I do?
- Can I reset my paragraphs in Word to the default settings for this document?
- How can I add extra cells, columns and rows to Word table?
- How can I align entries in a table?
- How can I insert page breaks in Word?
- How can I keep certain paragraphs together on one page of a Word document?
- How can I modify (or delete) the footnote separator (or endnote separator)?
- How can I put a candidate number on every page of a document?
- How can I use Cyrillic characters in Word?
- How can I improve the layout of some text that I have imported into Word which has carriage returns at the end of each line?
- How do I change the font for a whole document?
- How do I change to double-spacing, except for a selected passage?
- How do I indent a paragraph in Word?
- How do I justify paragraphs in Word?
- How do I stop a row of a table splitting over two pages in Word?
- I have a large table in Word. How do I allow rows to split between the current page and the next page to improve the table appearance?
- I have a Word document with suggested changes marked as revisions. How do I now incorporate the changes into the document or reject the ones I don't want?
- In Word, how can I convert footnotes back to normal text?
- In Word, how can I preserve headers and footers between files?
- In Word, how can I change margins?
- In Word, how can I set Roman numerals as page numbers?
- In Word, how do I change where footnotes appear?
- In Word, how do I delete Headers and Footers?
- In Word, how do I double-space an entire document?
- In Word, how do I get page numbers and other text, such as my candidate number, to appear at the top or bottom of every page?
- In Word, how do I insert and delete footnotes?
- In Word, how do I remove a manually inserted Page break?
- In Word, my margins are too large. How can I change them?
- Is it possible for me to track the changes I make to a Word document which someone has asked me to comment on?
- Is there a quick way to insert a table into my Word document?
- Can I find out how many words there are in my essay?
- Can I show paragraph marks but not other non-printing characters in Word?
- Can the University logo be inserted into Word documents?
- How can I insert a word document into another word document or join two Word documents together?
- How can I enter special characters in Word?
- How do I enter mathematical formulae in Word?
- How do I enter the Euro symbol into a Word document?
- How do I insert a picture into Word?
- How do I replace a word that has been repeatedly spelt wrongly?
- How do I sort a list alphabetically when using Word?
- In Word, what are the strange 'backward P' characters?
- Is it possible to convert an HTML file into a Word document?
- Can I convert/open an RTF file in Word?
- When reviewing a Word document text appears in 'boxes' in the right hand margin, linked to changes in the document.
- I am a student, how can I get Microsoft Office to use at home?
- In Word 2013: error message Word Cannot Open this document template (....Building Blocks.dotx) how do I correct this?
- How can I insert a PDF into a Word document?
- When I try to delete selected text by using BACKSPACE in Microsoft Word, it doesn't work.
- Can I open iWork Pages files on IT Services iMacs?
- How can I set the font in Word to be the same every time I create a new document?
- My screen display is upside down (on a PC). How do I correct this?
- How can I make Word reference my EndNote Online (web) library when I want to insert citations?
- How can I save a document in PDF format from Microsoft Office on my own PC?
- How can I be sure that Word will regularly automatically save the document that I am changing.
- How can I set single line spacing as standard in Word 2016?
- How can I recover a Word document I was working on when my computer crashed?
- How can I merge one or more PDFs into a single file?
- How can I make a book for an iPad or a Sony e-Reader?
- How can I produce a book in the standard Kindle format?
- Can I skip the Backstage view when Opening or Saving Word documents in Word 2016?
- In Word how can I print page indivudal pages from various sections?
- How can I automatically insert the word count into my Word document?
- Can I save my own templates to be seen in Word when I use the New option?
- Access your Microsoft Office Apps through OneDrive
All categories / Unix
Details of the IT Services Unix system and facilities available on it
- How can I avoid retyping long commands in the Unix system?
- How can I get a list of all the processes that I have running on the Unix server?
- How do I check how much space my files are taking up on UNIX?
- How do I copy a file from a colleague's directory on the Unix system?
- How do I delete files like: *.;1 on the ITS Unix system?
- How do recall a previously-used command on the IT Services Unix system?
- How do I make a shell file executable?
- How can I create shorthand versions of long or complex commands on the Unix system?
- On the Unix system, how do I protect individual files against deletion?
- How do I send my program output to a file on a UNIX system?
- How do I stop a process or command that's running in the background?
- How do I make a 'tar' archive of a series of files?
- How do I use gzip?
- How do turn a ZIP file on the Unix system into an ordinary file?
- In Unix, how do I refer to files with names containing a space?
- What does the message "You have running jobs" mean?
- What editor should I use on the central Unix system?
- What is an environment variable?
- Why am I having a problem with mget in the ftp command?
- Why can't I list any of my UNIX files with names beginning with a dot?
- Why can't I open one of my files or directories?
- Why might I be having a problem with a text file on the Unix system?
- How can I connect to a secure shell session if I get a notification that its identification has changed?
All categories / Viruses, malware and security
Advice on and help with protecting your computer against malicious software
- How do I update CrashPlan Pro on my staff Mac?
- Mimecast is blocking a link I am trying to access online, can I unblock it?
- How can I send and receive encrypted attachments?
- What is the Conficker Downadup Worm?
- How should I encrypt my laptop?
- What should I do if I see a Web page Blocked message when browsing the internet on the ßÏßÏÊÓƵ network?
All categories / Lecture capture
- How can I record and webcast my teaching session using the equipment in the teaching rooms.
- How do I download video recordings from the Matterhorn Lecture Capture system?
- What does it mean when my lecture recording status is "running"?
- How long will it take until my lecture recording is available?
- How do I download lecture recordings?
- How do I change the title of a lecture recording?
- How do I move a lecture recording to a different module?
- Troubleshooting Panopto in Teaching Spaces
- Access your Microsoft Office Apps through OneDrive
All categories / Corporate Information Systems
- What is a RemoteApp and how do I use it?
- How do I access materials from Study direct or Matterhorn lecture recordings now that these services have been decommissioned?
- How do I fix Global Protect VPN?
- Unable to open CMS documents fix
All categories / Corporate Information Systems / Access
What to do when people request access to either Webforms or Oracle
- Okta FAQ
- How can I get access to a Google doc someone has shared with me?
- Why can't I access Online Room Booking @ ßÏßÏÊÓƵ [ORBS]?
- I am a line manager and I have a new member of staff starting. How do I get them access to the central database and Cognos?
- I am a new member of staff working in one of the schools. I need to have access to Cognos and the central database. How can I get access to these systems?
- I am an existing member of staff and I need access to a particular database screen.
- I am an academic and I would like access to the Teaching Admin function in ßÏßÏÊÓƵ Direct in order to view course details.
- I don't have the Timetable/Event tab in my ßÏßÏÊÓƵ Direct.
All categories / Corporate Information Systems / Access / Web Reports Access
All categories / Corporate Information Systems / Access / Database Access
- What should I do if I get a security warning when using the central database (Oracle Web Forms)?
- How do I access CMS/ Yellow Forms in Microsoft Edge?
- How do I fix Global Protect VPN?
All categories / Corporate Information Systems / Access / ßÏßÏÊÓƵ Direct Access
- Why can't I see an 'Admin' tab or access my Web Profile in ßÏßÏÊÓƵ Direct?
- I want to upload documents to a committee in ßÏßÏÊÓƵ Direct. How do I get access?
- I am an academic and I would like access to the Teaching Admin function in ßÏßÏÊÓƵ Direct in order to view course details.
- I don't have the Timetable/Event tab in my ßÏßÏÊÓƵ Direct.
All categories / Corporate Information Systems / Access / Study Direct
Study Direct
All categories / Corporate Information Systems / Business Areas
This is where you find any project-specific FAQs eg RAE
- I am receiving spam email which is not addressed to me. Could you stop this?
- I have attached students to the old version of the module. How do I move them to the new version?
- I need to delete a payment but the system won't let me.
- An Associate Tutor is leaving, what do I need to do to end their record?
All categories / Corporate Information Systems / Business Areas / Associate Tutors
- I want to tick the 'Proceed to HR' flag to get my Associate Tutor set up with a contract, but the system won't let me.
- I need to delete a payment but the system won't let me.
- An Associate Tutor is leaving, what do I need to do to end their record?
All categories / Corporate Information Systems / Business Areas / Courses and Modules
- How do I make changes to a module that is owned by a different School?
- How do I relink a course in 'Courses and Modules in Course Maintenance' [SSTU0081]?
- I have created a new version of a module, but forgot to change the credits/term before creating a new occurrence. How can I change the credits/term for the module?
- I need to make changes to the coursework assessment on a module. How do I go about doing this?
- An assessment deadline is not showing on the student timetable/deadline formlet
- How to delete Assessment Occurrences
- I have attached students to the old version of the module. How do I move them to the new version?
All categories / Corporate Information Systems / Business Areas / PCPT
All categories / Corporate Information Systems / Business Areas / PG Admissions
- I'm a Director of Graduate Studies (DGS) and I can't sign off a PG application to say I approve it.
- I am trying to view documents submitted by applicants using the database screens and I'm not able to. How can I do this.
All categories / Corporate Information Systems / Business Areas / Teaching and Study
- I am setting up Fieldwork teaching groups using the Teaching Allocation screen. When setting up teaching sessions the system requires me to put a building and room; however this isn't relevant for a fieldwork session. What can I do?
- I need to be able to re-register students who have previously been withdrawn. Can you help?
- I know I'm meant to be teaching on a module, but I can't see it in ßÏßÏÊÓƵ Direct. Why is that?
- A student has moved from another teaching group to the one I am teaching. However, they are not appearing in the register. How can I get them to appear?
- How to delete Assessment Occurrences
- I have attached students to the old version of the module. How do I move them to the new version?
- How do I access materials from Study direct or Matterhorn lecture recordings now that these services have been decommissioned?
All categories / Corporate Information Systems / Oracle Webforms
Errors, features, requests for new forms (NB NOT ACCESS TO...)
- Chrome will not load Java or Silverlight.
- What should I do if I get a security warning when using the central database (Oracle Web Forms)?
- I've put in my negative adjustments in the 'Associate Staff' screen [SSTA0009], but when my Finance Manager goes to approve them they're not showing in the finance section.
- I need to create a new version of a course, but every time I try nothing gets copied over apart from the data on the 'Details' screen.
- What do I do if I accidentally end-date an Associate Tutor?
- Why can I not edit the Marketing Text for a course on the 'Courses and Modules - Module Maintenance' [SSTU0310] screen?
- I have just moved computers (and locations) and am unable to log into Oracle Web Forms (aka CMS/"yellow screens"). I get the yellow screen and then nothing else happens.
- What do the 'Employee' values on the 'Person Enquiry' [SMIS0007] screen mean?
- How do I add students into the Exams System?
- How do I add a negative adjustment in the 'Associate Staff' screen [SSTA0009]?
All categories / Corporate Information Systems / People/Person Data
Look here for answers when people ask questions about their personal web profile, membership etc
- Okta FAQ
- How do I correct my email address?
- My Staff/Student details aren't correct in ßÏßÏÊÓƵ Direct.
- Why is a member of Research Faculty appearing on the Academic Faculty web page in the 'People' section of 'Schools and Departments'?
- Can you please tell me what are the criteria that have been used to assign people to the intranet Departmental 'People' pages?
- I am an associate and I don't have a 'Staff Development' option on my ßÏßÏÊÓƵ Direct 'Personal' page. Why not?
- I would like a member of staff in school administration to appear on the Departmental web page A-Z listing.
All categories / Corporate Information Systems / People/Person Data / Student
- Who do I contact if a student wants to change their surname?
- My Staff/Student details aren't correct in ßÏßÏÊÓƵ Direct.
- When I look in Person Enquiry for students who have completed their degree it still flags their record as a Current student. Why is this?
- How do I upload a photo for my Directory profile?
- How to activate Maxon Cinema 4D on the University computer?
All categories / Corporate Information Systems / People/Person Data / Web Profile
- I would like a member of staff in school administration to appear on the Departmental web page A-Z listing.
- I am a student as well as a member of staff, yet when I go into the Web Profile options in ßÏßÏÊÓƵ Direct I can't see any of the options that students are able to complete in their web profile (e.g. Qualifications, Bibliography etc)
- How do I upload a photo for my Directory profile?
- I have updated all my web profile information in ßÏßÏÊÓƵ Direct, yet I am not able to see my changes on my web profile page. What do I need to do?
All categories / Corporate Information Systems / People/Person Data / Group membership/email
All categories / Corporate Information Systems / ßÏßÏÊÓƵ Direct
Look here for answers to the "I can't see x on ßÏßÏÊÓƵ Direct", "how can I do yy on SD? questions...
- I am unable to access a web page and am getting an error message that cookies need to be enabled. What does this mean?
- I am unable to access a web page and am getting an error message that Javascript needs to be enabled. What does this mean?
- For how long will I be able to access ßÏßÏÊÓƵ Direct after I've finished studying?
- How do I change the picture in my ßÏßÏÊÓƵ web profile?
- I cannot log in to the IT Services PCs, Macs, ßÏßÏÊÓƵ Direct... Why?
- How do I change my office room number?
- How do I email a list of students for a module if I am not the tutor or convenor?
- I am using Opera 9.51 and I can't use the upload photo option in ßÏßÏÊÓƵ Direct. Can you help?
- How do I upload a photo for my Directory profile?
- New students have moved into my teaching group. How can I complete attendance for my past sessions?
- I want to upload documents to a committee in ßÏßÏÊÓƵ Direct. How do I get access?
- An assessment deadline is not showing on the student timetable/deadline formlet
- I am a student as well as a member of staff, yet when I go into the Web Profile options in ßÏßÏÊÓƵ Direct I can't see any of the options that students are able to complete in their web profile (e.g. Qualifications, Bibliography etc)
- I have updated all my web profile information in ßÏßÏÊÓƵ Direct, yet I am not able to see my changes on my web profile page. What do I need to do?
- I am an academic and I would like access to the Teaching Admin function in ßÏßÏÊÓƵ Direct in order to view course details.
- I don't have the Timetable/Event tab in my ßÏßÏÊÓƵ Direct.
- In ßÏßÏÊÓƵ Direct, Event Booking System, I cannot create an event for a given date
- In ßÏßÏÊÓƵ Direct, the Event Booking system is failing to check the availability of students I have selected for the time/date I have entered
- In ßÏßÏÊÓƵ Direct, Event Booking, I want to create more than one group session and allow students to choose to attend one of them. How would I do this?
- I am a Research Supervisor. When should I use the Event List pages and when should I use the Academic Advisees pages in ßÏßÏÊÓƵ Direct.
All categories / Corporate Information Systems / ßÏßÏÊÓƵ Direct / Online Registration
- I am a new student in the process of registering online and I have noticed that under the contact details section my university email address is incorrect. The correct email address is xxx@sussex.ac.uk. What do I do?
- I am trying to pay my rent or fees through the Online Registration system in ßÏßÏÊÓƵ Direct and I get a message "101 Unauthorised transaction - please contact your card issuer (DECLINED)". Please can you help?
All categories / Corporate Information Systems / ßÏßÏÊÓƵ Direct / Student Pages
- An assessment deadline is not showing on the student timetable/deadline formlet
- How do I cancel a teaching session?
All categories / Corporate Information Systems / ßÏßÏÊÓƵ Direct / Teaching/Convening pages
- How do I change the submission point of an assessment in ßÏßÏÊÓƵ direct?
- Is there any online information about ßÏßÏÊÓƵ Direct for Tutors and Convenors?
- The 'Departmental Office' email link on the ßÏßÏÊÓƵ Direct Teaching Timetable sends an email to the wrong people. What should I do?
- What do I do if I can't write my tutorial reports because there is no link/drop-down on my ßÏßÏÊÓƵ Direct Teaching pages?
- Why are the Attendance totals different on Tutorial Reports to the Student Lists?
- Can a postgraduate student teacher who is helping with essay marking, but who did not teach on the course enter marks into ßÏßÏÊÓƵ Direct?
- How does a Graduate Assistant show up as a tutor for a module on ßÏßÏÊÓƵ Direct?
- What do I do if the Module Resources' information is incorrect on a student's ßÏßÏÊÓƵ Direct Study pages?
- I am repeating my 1st year. ßÏßÏÊÓƵ Direct is still showing my 2nd year timetable. Would you be able to fix it for me?
- How do I write a reference for a former student when I can't see the student's Study pages on ßÏßÏÊÓƵ Direct?
- I'm trying to write my tutorial reports and the 'attendance' data on these reports is not automatically entered.
- Can I toggle between students' names and candidate numbers in the ßÏßÏÊÓƵ Direct Convening pages?
- Can I print out attendance sheets for the whole week in one go?
- I'm trying to find the candidate number for a student in ßÏßÏÊÓƵ Direct, why can't I see this information?
- New students have moved into my teaching group. How can I complete attendance for my past sessions?
- I know I'm meant to be teaching on a module, but I can't see it in ßÏßÏÊÓƵ Direct. Why is that?
- A student has moved from another teaching group to the one I am teaching. However, they are not appearing in the register. How can I get them to appear?
- I am a tutor and I am meant to be marking the formal assessment for the module I'm teaching on. The thing is, I can't see this assessment in ßÏßÏÊÓƵ Direct. Can you help?
- Why do I get an error message when I cut and paste comments into general and individual feedback in ßÏßÏÊÓƵ Direct?
- How to delete Assessment Occurrences
- How do I cancel a teaching session?
- I am an academic and I would like access to the Teaching Admin function in ßÏßÏÊÓƵ Direct in order to view course details.
All categories / Corporate Information Systems / ßÏßÏÊÓƵ Direct / Event Booking System
- I don't have the Timetable/Event tab in my ßÏßÏÊÓƵ Direct.
- In ßÏßÏÊÓƵ Direct, Event Booking System, I cannot create an event for a given date
- In ßÏßÏÊÓƵ Direct, the Event Booking system is failing to check the availability of students I have selected for the time/date I have entered
- In ßÏßÏÊÓƵ Direct, Event Booking, I want to create more than one group session and allow students to choose to attend one of them. How would I do this?
- I am a Research Supervisor. When should I use the Event List pages and when should I use the Academic Advisees pages in ßÏßÏÊÓƵ Direct.
All categories / Corporate Information Systems / Cognos reports
All questions relating to web-based Cognos reports, except granting access (see Access section).
- I need a report on Research Data
- Cognos - Blank screen when running a report
- I need a report on staff
- Access Cognos from home
- Cognos - Blank screen after running PDF report
- I need a report on students
- How can I search for Cognos reports?
- Is there Cognos report which shows me X?
- Why can't I just filter on the school in Cognos?
- How do I select multiple departments?
- Why doesn't the set of departments I see listed in my pick list include the departments I need?
- I can open Cognos reports but am unable to click on the links for more information and the export to excel button has disappeared.
- Cognos - Invalid login response
Updated on 12 November 2015